Video Consultation

For our video consultation services, patients will be connected to members of the clinical care team (doctors, nurses, and allied health professionals) via the Zoom online video conferencing application.

To facilitate a smooth video consultation, patients will need a computer/smartphone/tablet equipped with a microphone and web camera. Additionally, the Zoom application must be installed on the device. For detailed instructions, please refer to our step-by-step user guide.

Download the Zoom application below or download the desktop app here.

Prior to the Video Consultation

Patient consent for a video consultation appointment will be sought.

Eligible patients will receive the details of their video consultation via:

SMS, with the mobile number registered with CGH
Health Buddy Push Notification

The appointment details, including the Zoom meeting links, will be sent:

The day before the appointment
30 minutes before the appointment

On the Day of the Video Consultation

Step 1: Log in to Zoom 10 minutes prior to the scheduled video consultation. Join the Zoom meeting via the link or key in the ‘Meeting ID’ and ‘Password’ provided in the SMS.

Step 2: The video consultation will proceed after the patient’s identity* has been verified by the healthcare professional.
*The patient will need to present a form of photo identification (e.g., National Registration Identity Card, Employment Pass, or passport) to the healthcare professional for verification. To facilitate this process, the Zoom account ID should reflect the patient’s full name.

Helpful Tips

Find a well-lit location with a quiet environment that provides privacy.
Use headphones or an earpiece for better sound quality.
Ensure your device is propped up securely for image stability.
Use a stable and secure Wi-Fi or network connection. If disconnected from the session, try the following:

Step 1: Ensure that the device is connected to the Wi-Fi or network connection.
Step 2: Leave and re-join the meeting.

If the patient is still unable to connect to the session after trying the steps above, the healthcare professional or patient service associate (PSA) will call the patient to provide further assistance.

After the Video Consultation

Follow-up Appointment
Appointment details will be sent via SMS/Health Buddy Push Notification.

Medical Certificate & Memos
DigiMC will be sent via SMS, if issued. Memos will be sent via email, upon request.

Medication
Place an order via the Health Buddy app (go to "Medicines" > "Deliver/ Collect My Medicines"). For top-up of medication, please inform the healthcare professional.

Payment via Health Buddy
An SMS/Health Buddy Push Notification will be sent at 8:00pm on the same day with the payment details.

Billing Arrangement
The consultation will be billed in accordance with the arrangements from the patient's prior visit to CGH. To change your billing arrangement, please inform the healthcare professional.

Share your feedback
Share your telemedicine experience with us by filling up the form sent via SMS.

Things to Note

If the patient feels unwell before the scheduled video consultation, please seek medical attention at the nearest Polyclinic, General Practitioner (GP) clinic or Emergency Department.
The video consultation will be strictly between the patient and their attending healthcare professional. The session will not be recorded by the hospital. Similarly, patients should refrain from recording the video consultation.

Frequently Asked Questions

Personal Data collected, used, or disclosed for this video consultation will be kept confidential. There will be no screenshots, photographs, audio, and video recordings (“Recordings”) done by both Hospital and patient during the video consultation with any means without prior agreement.

Zoom Workplace is a secure, end-to-end encrypted online video conferencing platform approved for teleconsultation use by the Ministry of Health. The security settings for this platform have been enhanced and compliant with our data protection requirements, in compliance with the Personal Data Protection Act (PDPA). Each session is also password protected to ensure confidentiality.

Zoom is also regularly updated to enhance the platform's security. Do ensure that your Zoom application is updated to the latest version.

In the event of a delay, the video consultation may be rescheduled if the appointment time is not met. We strongly advise patients to prepare beforehand and be punctual to ensure a productive session.