Medication Collection

Medication Delivery Service
Pick & Go
Collect Today from Pharmacy
In-Person Pharmacy Collection

Medication Delivery Service

The Medication Delivery Service by CGH offers patients convenient alternatives to in-person medication collection. Skip the queue at the pharmacy and have your prescribed medications delivered to your doorstep.

Your medicines can be delivered to your doorstep if:

You have a valid CGH prescription, with balance medicines to be collected.
Your prescription does not include Controlled Drugs or Sample Drugs.
The prescription is within one year from the date of issue (e.g. If you wish to have your medicines delivered on 5 March 2024, the prescription must be dated 5 March 2023 or later.)

1. Arrange for delivery via the Health Buddy app

Select ‘Delivery’ and indicate your preferred delivery date and timeslot

2. Be present for delivery

Ensure you (or an authorised person) will be home during the delivery slot

3. Receive your OTP via SMS

You will receive an OTP (One Time Password) and QR code for verification

4. Doorstep Delivery

Provide the OTP or QR code to the courier for verification and acknowledgement

Delivery Charges & Cancellation Policy

You must be physically present at the arranged delivery date, time, and address. If you are unavailable at the time of delivery, an authorised person (above 18 years old) may collect your medication on your behalf.
Delivery amendment and cancellation charges are as follows:

Services and respective charges (incl. GST), per delivery/attempt
Delivery (1^st Attempt)	FREE
Subsequent Deliveries If the first attempted delivery is unsuccessful due to incorrect or invalid address given and/or failure to receive the medication in person.	$8.90
Expedited delivery Subjected to approval and availability	$8.90
Order amendment or cancellation within 3 working days of confirmed delivery date	$8.90

*Effective 1 Sep 2025

Terms and Conditions

You must be familiar with your prescribed medicines before arranging a delivery.
Ensure you have enough medicines to last until the delivery date.
By using this service, you agree that your medicines will be handled by our authorised third-party delivery vendor.
No return or refund of medicines will be accepted if:
- The parcel has been opened and/or the integrity of the medicine packaging has been breached.
- The order was processed correctly in accordance with what was ordered.
- The return is due to brand or price changes.
All quantities of medicines are verified during dispensing before dispatch. CGH Pharmacy reserves the right to investigate and reject any claims regarding the quantity of medicines delivered.

Pick & Go (Available for Pharmacy @ MC only)

Pre-order your medications through the Health Buddy app, and collect them directly from our pharmacy collection counter after 3 working days.

1. Order Medications via the Health Buddy app

Select ‘Pharmacy @ MC (Pick and Go)’ and indicate your preferred collection date

2. Receive SMS Reminder

A reminder will be sent one day before the collection date

3. Collect your medication

On the day of collection, head to Counter 3 at Pharmacy @ MC and show your SMS reminder for verification

Pharmacy @ MC (Changi General Hospital, Medical Centre, Level 1)

Opening Hours:
Mondays to Fridays: 9:00am to 6:30pm
Saturdays: 9:00am to 12:30pm
Closed on Sundays and public holidays

Your order will be cancelled if the items are not collected within 3 working day from the collection date.

Collect Today from Pharmacy

Order your medications through the Health Buddy app for same-day collection at the pharmacy. Patients may select the quantities of medications to be collected, before arriving.

*The medication order is only valid until the end of the day. Uncollected orders will be cancelled.

1. Order Medications via the Health Buddy app

Select 'Collect Today from Pharmacy' and indicate the quantities of medication

2. Register for a queue number

Please present your NRIC at the registration counter. You may view our pharmacy operating hours below.

3. Collect your medication

Wait for your queue number to be called to collect your medications

4. View your invoice on Health Buddy

Your invoice will be ready within 2 to 5 working days. For cash payment, please proceed to the Payment counter to obtain your invoice after collection.

*Refer to Registration Counter opening hours below:

Pharmacy @ MC Medical Centre, Level 1	Mondays to Fridays: Counter 38: 10:00am to 5:00pm Counter 1 and 2: 8:30am to 10:00am, 5:00pm to 7:00pm (Last registration: 6:45pm)
Pharmacy @ IB The Integrated Building, Level 1	Mondays to Fridays: 9:00am to 7:00pm (Last registration: 6:45pm)

In-Person Pharmacy Collection

To collect your medications directly at the pharmacy, please register at the counter during the operating hours:

Pharmacy B (Inpatient Discharges only) Main Building, Level 1	Mondays to Fridays: 9:00am to 7:00pm Weekends and public holidays: 10:00am to 2:00pm
Pharmacy @ MC Medical Centre, Level 1	Mondays to Fridays: 8:30am to 7:00pm (Last registration: 6:45pm) Saturdays: 8:30am to 1:00pm (Last registration: 12:45pm) Closed on Sundays and public holidays
Pharmacy @ IB The Integrated Building, Level 1	Mondays to Fridays: 9:00am to 7:00pm (Last registration: 6:45pm) Saturdays: 9:00am to 1:00pm (Last registration: 12:45pm) Sundays and public holidays: 9:00am to 1:00pm (Inpatient discharges only)

1. Register for a queue number

Please present your NRIC at the registration counter. You may view our pharmacy operating hours above.

2. Make payment

Proceed to the Payment counter when your queue number is called
*Not for same-day collection of discharge medications

3. Collect your medication

Proceed to the Collection counter when your queue number is called

4. Missed your queue number?

For payment, please proceed to the Payment counter
For medication collection, please approach the Missed Queue counter

Guide to Ordering via Health Buddy

Click here or the image below for a step-by-step guide on how to place a medication order via the Healthy Buddy application.

Haven't downloaded the Health Buddy application? Download it below:

Payment

You may view your invoice on the Health Buddy app and make payment through the Health Buddy app, SingHealth mobile pay, AXS app or stations, DBS PayLah!, PayNow, and DBS iBanking. For more details on the payment methods, click here.
*Do note that physical invoices will not be issued.

If you require a hardcopy final bill, kindly submit a request here.

Frequently Asked Questions (FAQs)

Medication Delivery Service

The Medication Delivery Service is only applicable to CGH prescriptions.

Order amendments or cancellations that are submitted within 3 working days before the confirmed delivery date may be subject to additional charges.

A valid CGH prescription is required for the medicine order to be processed. If you do not have one or if you need a new prescription, kindly submit your request through the Health Buddy app.

How to submit your request:

On the Health Buddy app, click into “Login All”. Under “For you”, select “Order Medicines”.
Select the institution that prescribed your prescription, click on “Submit Order Request” and enter your personal particulars.
In the prescription description, click on the blue underlined “here” and click “Proceed”.
Ensure your personal particulars are correct again before clicking “Next”.
Choose the clinic from the dropdown menu and fill in the details of your required medications.
Select your preferred payment method and mode of medication collection.

If you are not able to receive the medicines in person, you can appoint someone who is at least 18 years old to receive the medicines on your behalf.

You can place a delivery order for the balance of your medicines via the Health Buddy app. Please place your orders at least one week before your medicines are due to run out.

You may request for a top-up of your prescription via the Health Buddy app. Please note that your request is subject to your doctor's assessment.

Payment

Approved third party payors are accepted for payment of medicines, although delivery amendment or cancellation charges will be borne by you. Please ensure your medical benefit card is valid before placing an order for delivery, otherwise any outstanding payment will be borne by you.

Cash on delivery is not an accepted mode of payment. We highly encourage cashless payment.

MediSave is an accepted mode of payment. Please ensure that there is sufficient balance for deduction. Please note that any outstanding amount not covered by MediSave will be borne by you.