Phone Consultation

For our phone consultation services, patients will be connected to members of the clinical care team (doctors, nurses, and allied health professionals) via a phone call with the mobile number registered with CGH.

Prior to the Phone Consultation

Patient consent for a phone consultation appointment will be sought.

Eligible patients will receive the details of their phone consultation via:

SMS, with the mobile number registered with CGH
Health Buddy Push Notification

During the Phone Consultation

Prepare your phone 10 minutes before the phone consultation and wait for the call from the healthcare professional.

Helpful Tips

Find a conducive location with a quiet environment that provides privacy.
Use headphones or an earpiece for better sound quality.

After the Phone Consultation

Follow-up Appointment
Appointment details will be sent via SMS/Health Buddy Push Notification.

Medical Certificate & Memos
DigiMC will be sent via SMS, if issued. Memos will be sent via email, upon request.

Medication
Place an order via the Health Buddy app (go to "Medicines" > "Deliver/ Collect My Medicines"). For top-up of medication, please inform the healthcare professional.

Payment via Health Buddy
An SMS/Health Buddy Push Notification will be sent at 8:00pm on the same day with the payment details.

Billing Arrangement
The consultation will be billed in accordance with the arrangements from the patient's prior visit to CGH. To change your billing arrangement, please inform the healthcare professional.

Share your feedback
Share your telemedicine experience with us by filling up the form sent via SMS.

Things to Note

If the patient feels unwell before the scheduled phone consultation, please seek medical attention at the nearest Polyclinic, General Practitioner (GP) clinic or Emergency Department.

Frequently Asked Questions

The phone consultation will be strictly between the patient and their attending healthcare professional. The session will not be recorded by the hospital. Similarly, patients should refrain from recording the video consultation.

In the event of a delay, the phone consultation may be rescheduled if the appointment time is not met. We strongly advise patients to prepare beforehand and be punctual to ensure a productive session.