Medication Delivery Service

Medication Delivery Service
Pick & Go
Collect Today from Pharmacy
Normal Pharmacy Collection

The Medication Delivery Service by CGH offers patients convenient alternatives to in-person medication collection. Skip the queue at the pharmacy and have your prescribed medications delivered to your doorstep.

Your medicines can be delivered to your doorstep if:

You have a valid CGH prescription, with balance medicines to be collected.
Your prescription does not include Controlled Drugs or Sample Drugs.
The prescription is within one year from the date of issue (e.g. If you wish to have your medicines delivered on 5 March 2024, the prescription must be dated 5 March 2023 or later.)

Order Medications via the Health Buddy app
Select 'Deliver to me' and indicate your preferred delivery date and time

Be Present for Delivery
Ensure you (or an authorised person) will be home during the delivery slot

Receive your OTP via SMS
On the day of delivery, you will receive an OTP (One Time Password) and QR code to confirm the delivery of your medication

Doorstep Delivery
Provide the OTP or QR code to the courier for verification and acknowledgement

Delivery Charges & Cancellation Policy

You must be physically present at the arranged delivery date, time, and address. If you are unavailable at the time of delivery, an authorised person (above 18 years old) may collect your medication on your behalf.
Delivery amendment and cancellation charges are as follows:

Services and respective charges (incl. GST), per delivery/attempt
Delivery (1^st Attempt)	FREE
Subsequent Deliveries If the first attempted delivery is unsuccessful due to incorrect or invalid address given and/or failure to receive the medication in person.	$8.72
Expedited delivery Subjected to approval and availability	$8.72
Order amendment or cancellation within 3 working days of confirmed delivery date	$8.72

*Effective 1 Jan 2024

Terms and Conditions

You must be familiar with your prescribed medicines before arranging a delivery.
Ensure you have enough medicines to last until the delivery date.
By using this service, you agree that your medicines will be handled by our authorised third-party delivery vendor.
No return or refund of medicines will be accepted if:
- The parcel has been opened and/or the integrity of the medicine packaging has been breached.
- The order was processed correctly in accordance with what was ordered.
- The return is due to brand or price changes.
All quantities of medicines are verified during dispensing before dispatch. CGH Pharmacy reserves the right to investigate and reject any claims regarding the quantity of medicines delivered.

Pick & Go

Pick & Go offers a convenient alternative to your medication collection, allowing you to skip the queue at the pharmacy. Order through the Health Buddy app and collect your medications directly from our pharmacy collection counter within 3 working days.

Order Medications via the HealthBuddy app
Select 'Pick & Go' and indicate your preferred collection date

Receive SMS reminder
A reminder will be sent one day before the collection date

Collect Your Medication
Head to Counter 3 at Pharmacy @ MC on the day of collection and show your SMS reminder for verification

Pharmacy @ MC (Changi General Hospital, Medical Centre, Level 1)

Opening Hours

Monday to Friday: 9:00am to 6:30pm
Saturday: 9:00am to 12:30pm

Your order will be cancelled if the items are not collected within 3 working day from the collection date.

Collect Today from Pharmacy

Collect Today from Pharmacy allows patients to select the quantities of medications for collection, before arriving at the pharmacy.

*The medication order is only valid until the end of the day. Uncollected orders will be cancelled.

Order Medications via the Health Buddy app
Select 'Collect Today from Pharmacy' and indicate the quantities of medication

Register at the counter* for a queue number
Wait for your queue number to be called to collect your medications

View your invoice on Health Buddy
Your invoice will be ready within 2 to 5 working days. For cash payment, please proceed to the Payment counter to obtain your invoice after collection.

*Refer to Registration Counter opening hours below:

Pharmacy @ MC
Medical Centre, Level 1

Monday to Friday:

Counter 38: 10:00am to 5:00pm

Counter 1 and 2: 8:30am to 10:00am, 5:00pm to 6:45pm

Pharmacy @ IB
Integrated Building, Level 1

Monday to Friday: 9:00am to 7:00pm (Last registration: 6:45pm)

Normal Pharmacy Collection

To collect your medications directly at the Pharmacy, please join the queue to register during the operating hours:

Pharmacy B Main Building, Level 1 (Inpatient Discharges Only)	Monday to Friday: 9:00am to 7:00pm Saturday, Sunday, and Public Holidays: 10:00am to 2:00pm
Pharmacy @ MC Medical Centre, Level 1	Monday to Friday: 8:30am to 7:00pm (Last registration: 6:45pm) Saturday: 8:30am to 1:00pm (Last registration: 12:45pm) Sunday and Public Holidays: Closed
Pharmacy @ IB Integrated Building, Level 1	Monday to Friday: 9:00am to 7:00pm (Last registration: 6:45pm) Saturday: 9:00am to 1:00pm (Last registration: 12:45pm) Sunday and Public Holidays: 9:00am to 1:00pm (Inpatient discharges only)

Registration
Register for a queue number

Make Payment
Approach the Payment counter when your queue number is called

Collect Medication
Approach the Collection counter when your queue number is called

Missed your queue number?
For payment, please approach the Payment counter
For medication collection, please approach the Missed Queue countert

Guide to Ordering via Health Buddy

Click here or the image below for a step-by-step guide on how to place a medication order via the Healthy Buddy applicaiton.

Haven't downloaded the Health Buddy application? Download it below:

Payment

You may view your invoice on the Health Buddy app and make payment through the Health Buddy app, SingHealth mobile pay, AXS app or stations, DBS PayLah!, PayNow, and DBS iBanking. For more details on the payment methods, click here.
*Do note that physical invoices will not be issued.

If you require a hardcopy final bill, kindly submit a request here.

Frequently Asked Questions (FAQs)

Medication Delivery Service

The Medication Delivery Service is only applicable to CGH prescriptions.

Order amendments or cancellations that are submitted within 3 working days before the confirmed delivery date may be subject to additional charges.

A valid CGH prescription is required for the medicine order to be processed. If you do not have one or if you need a new prescription, kindly submit your request through the Health Buddy app.

How to submit your request:

On the Health Buddy app, click into “Login All”. Under “For you”, select “Order Medicines”.
Select the institution that prescribed your prescription, click on “Submit Order Request” and enter your personal particulars.
In the prescription description, click on the blue underlined “here” and click “Proceed”.
Ensure your personal particulars are correct again before clicking “Next”.
Choose the clinic from the dropdown menu and fill in the details of your required medications.
Select your preferred payment method and mode of medication collection.

If you are not able to receive the medicines in person, you can appoint someone who is at least 18 years old to receive the medicines on your behalf.

You can place a delivery order for the balance of your medicines via the Health Buddy app. Please place your orders at least one week before your medicines are due to run out.

You may request for a top-up of your prescription via the Health Buddy app. Please note that your request is subject to your doctor's assessment.

Payment

Approved third party payors are accepted for payment of medicines, although delivery amendment or cancellation charges will be borne by you. Please ensure your medical benefit card is valid before placing an order for delivery, otherwise any outstanding payment will be borne by you.

Cash on delivery is not an accepted mode of payment. We highly encourage cashless payment.

MediSave is an accepted mode of payment. Please ensure that there is sufficient balance for deduction. Please note that any outstanding amount not covered by MediSave will be borne by you.