During Your Clinic Visit

At the Clinic

Registration

You may register by:

• Through Health Buddy App using your mobile device at least half an hour before appointment time
• Through the Self-Registration Kiosk available throughout the hospital and clinics

Please inform the counter staff of any changes in your address and/or contact numbers. You may also update the information yourself via SingHealth HealthBuddy App Personal Profile.

After registration, do ensure you complete your pre-consult tests, if any. You may wish to browse through reading materials made available at the clinics while waiting to be seen by the doctor.

Some of our clinics are also equipped with basic medical devices for you to check your blood pressure, height and weight. Do feel free to try them and let our staff know if you need assistance.

The Q-System screen will prompt you when it is your turn. Kindly proceed to the room as indicated.

Waiting Time

You may have to wait for more than 30 minutes before being seen by the doctor. This happens when consultations of patients ahead of you take longer, or doctors are attending to emergencies in the operating theatres or wards. There will also be situations where you may have to wait for your laboratory results to be ready before being seen by the doctor.

Payment

Click here for Outpatient Charges.

If you are a Singaporean or Permanent Resident, you are eligible for government subsidies if you:

• Do not choose your specialist, and
• Are referred by a polyclinic, or
• Are referred by a public hospital where you are a subsidised patient, or
• Are a CHAS cardholder referred by your CHAS doctor.

Otherwise, you will be classified as a private patient.

Subsidised Patients

Patients may not be attended to by the same doctor for every visit. Should the patient request for their preferred doctor, they may do so with the understanding that they will be charged as a private patient.

Private Patients

On the occasion where your preferred doctor is unavailable due to an emergency, another doctor will be assigned to you. We apologise for this occasional inconvenience, and are happy to re-schedule your appointment at your request.

Patients are classified as 'private' as long as the doctor is requested for by name, regardless of their source of referral. Non-residents who are classified as non-subsidised patients are subjected to a 20% surcharge, which will be levied on all investigations and treatment procedures.