During Your Clinic Visit

Registration

You may register via:

• Health Buddy app (please register at least half an hour before appointment time)
• Self-Service Stations available around CGH

You may update your details via the Health Buddy app (under Personal Profile) or seek assistance from our counter staff.

After registration, please ensure you complete your pre-consult tests, if any.

We also provide basic medical devices for you to check your blood pressure, height, and weight. Do feel free to try them and let our staff know if you need assistance.

Kindly proceed to the consultation room when your queue number is shown on the screen.

Waiting times to see your doctor may be more than 30 minutes due to emergencies or complex cases. We seek your kind understanding and apologise for any inconvenience caused.

Payment

For more information on Outpatient Charges, click here.

For Singaporeans or Permanent Residents, you are eligible for government subsidies if you:

• Do not choose your specialist, and
• Are referred by a polyclinic, or
• Are referred by a public hospital where you are a subsidised patient, or
• Are a CHAS cardholder referred by your CHAS doctor.

Otherwise, you will be classified as a non-subsidised patient.

Subsidised Patients

Patients may not be attended to by the same doctor for every visit. Should the patient request for their preferred doctor, they may do so with the understanding that they will be charged as a non-subsidised patient.

Non-Subsidised Patients

If your preferred doctor is unavailable due to an emergency, another doctor will be assigned to you. We apologise for any inconvenience caused and your appointment may be rescheduled, if preferred.

Patients will be classified as 'non-subsidised' if a doctor is requested for by name, even if they have a referral. Non-residents who are classified as non-subsidised patients are subjected to a 30% surcharge on all services.