ReXilience® Courses | Changi General Hospital

Team-Care

In our team-care courses, participants will be equipped with knowledge and skills to provide psychological support to others and understand the support and resources available.

ReXilience® Course: Crisis Support for Individual Resilience
Summary	Critical incidents are often sudden and unexpected. Most people will experience some degree of psychological and emotional impact when faced with an unusually challenging event. This course equips participants with the knowledge and skills to provide one-on-one crisis support to individuals experiencing stress and crisis reactions that typically arise after a crisis incident. Participants will be given opportunities to practise these skills during the course. This course will enable participants to: Identify the signs and symptoms of stress and crisis reactions Apply the C.A.R.E.(Communicate with empathy, Awareness of struggles, Risk assessment, Empower to make changes) framework to provide crisis support to individuals Guide a person in distress towards professional help when needed Practise self-care upon recognising the impact of crisis support work
Recommended for	Individuals who are interested to provide initial psychological help to others experiencing distress after a critical incident. Organisations that are planning to strengthen resilience among staff as well as develop crisis support capability.
Duration	9 hours

ReXilience® Course: Post-Incident Dialogue with Empathy
Summary	Staff exposed to critical incidents may perceive and experience these events as threats to their safety or disruptors to the stability of their world. While most individuals have a baseline of resilience, which allows them to cope with the impact, some may need additional help to recover from physical and emotional distress. An empathic ear, a compassionate colleague and a caring team will help in the recovery process. This course provides leaders with the skills to convey factual information to keep their staff abreast of the challenging situations, reduce speculation among staff, raise awareness of the actions taken and acknowledge the emotional distress experienced by staff. Participants will be given opportunities to practise these skills during the course. This course will enable participants to: Identify the signs and symptoms of stress and crisis reactions Integrate empathic communication techniques when conducting post-incident dialogues Apply the five-step process when conducting post-incident dialogues Practise self-care techniques to prevent compassion fatigue
Recommended for	Leaders who need to update staff and address the development of psychological and emotional distress after critical incidents and challenging events. Organisations that are planning to enhance team cohesion and improve staff engagement with post-incident dialogue capability.
Duration	4.5 hours

ReXilience® Course: Post-Incident Dialogue with Empathy

Summary

Staff exposed to critical incidents may perceive and experience these events as threats to their safety or disruptors to the stability of their world. While most individuals have a baseline of resilience, which allows them to cope with the impact, some may need additional help to recover from physical and emotional distress. An empathic ear, a compassionate colleague and a caring team will help in the recovery process.

This course provides leaders with the skills to convey factual information to keep their staff abreast of the challenging situations, reduce speculation among staff, raise awareness of the actions taken and acknowledge the emotional distress experienced by staff.

Participants will be given opportunities to practise these skills during the course.

This course will enable participants to:

Identify the signs and symptoms of stress and crisis reactions
Integrate empathic communication techniques when conducting

post-incident dialogues
Apply the five-step process when conducting post-incident dialogues
Practise self-care techniques to prevent compassion fatigue

Recommended for

Leaders who need to update staff and address the development of

psychological and emotional distress after critical incidents and

challenging events.
Organisations that are planning to enhance team cohesion and improve staff engagement with post-incident dialogue capability.

Duration

4.5 hours

For more information on the ReXilience® Courses for your organisation, please drop us an email at tracs@cgh.com.sg with your name, contact number and organisation name.

We aim to respond to your query within 3 working days.