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Your Hospital Stay

Thank you for choosing Changi General Hospital.

We have put together some useful information about admission procedures at CGH, as well as
details of services and facilities for your convenience during your hospital stay.

 

Pre-Admission Services

If you are scheduled for surgery, you may be required to undergo tests, pre-surgery counselling, and risk assessment prior to your admission. The review will be done at our Pre-operative Anaesthesia Assessment Clinic (PAAC). 

If you are taking medications on a regular basis, please bring them along in their original dispensed packaging for your doctor's review. For an estimated cost of your scheduled admission, please access Admissions Buddy* below.


*SingPass Required

Ward Types

​Ward Type
A1
B1
B2 C​

No. of Beds
Single Bed​
4 Beds*​ 6 Beds*​
8 Beds*​
Cooling​
Air-Conditioning​
Air-Conditioning​ Fans​ Fans​
Toilet​
Ensuite​
Attached​
Common​
Common​
Personal TV/ Telephone​
Provided​ Provided​ Not Applicable​
​*Some wards can be configured differently.
Note: Choice of ward type is subject to availability.


A bed in your chosen ward type is subject to availability. If your choice of ward type is not available at the time of admission, an alternative may be offered to you. A bed in your choice of ward type will be arranged for you if it becomes available.

To request for the change of ward type, go to the "During Your Stay" section.


Inpatient Charges

CGH provides both subsidised and non-subsidised care for inpatient services.

To learn more about our Inpatient Charges, click here.

   Admission Day

What to Bring

1. Please bring originals of the following documents:

​All Patients
  • ​Admission Authorisation Form
  • NRIC/ Birth Certificate for patients under 15 years old/ Passport for non-Singaporeans
  • Medical Benefits Documents (if any)

If your employer provides medical coverage for hospitalisation, please bring along:
  • Hospitalisation Identity Card or Letter of Guarantee
Civil Servants/ Dependants​
  • Civil Service Card (CSC) or Medical Benefits Identification Memo (MBIM)
Work Pass Holders​
  • ​CPF Membership Card
  • Valid Work Pass
  • Letter from employer (if applicable)


2. For your comfort, please bring a pair of comfortable non-slip slippers to move about in the ward. You may also bring your personal toiletries like toothbrush, toothpaste, and a comb as well as your own pyjamas or dressing gown.

Visiting Hours

Mondays to Sundays (including PHs):
  • 12:00pm to 2:00pm
  • 5:00pm to 8:30pm

We appreciate your understanding that no visitors are allowed after visiting hours to ensure proper rest for our patients.

Please refer here for more information.


In The Ward

During your stay, our multi-disciplinary healthcare team of doctors (comprising medical specialists, medical officers, and house officers), nurses, and allied health professionals will attend to you.

The daily ward routine includes doctors’ ward rounds, medication administration, mealtimes, visiting hours, and bedtime. This may vary with scheduled tests, X-rays, treatments and other necessary procedures.

All meals served in CGH are specially planned by our dietitians. Meals includes halal options for Muslim patients and special dietary requirements.

Please approach your ward nurse to arrange for a consultation with our dietitians, if needed.

​Shampoo, shower gel, and bath towels will be provided in all wards. Patients in non-subsidised wards will also receive a toiletry pack containing basic amenities.

Please switch your mobile phone to silent mode and speak in a moderate tone to ensure minimal disturbance to other patients. 

CGH does not accept responsibility for loss of personal items on its premises, unless placed in a hospital safe or handed to staff for safekeeping.

Patients are advised to bring only essential items and keep a minimal amount of cash for small purchases.

Newspapers are provided daily to patients in non-subsidised wards. Newspapers are also available in the wards or patient lounges.



Change of Ward Type

During your stay, you may request to change to a different ward type, subject to bed availability.

Change to a Higher Ward Type
  • All other medical services, excluding ward charges, will be charged at the higher ward type rates from the date of admission.
  • Patients may be required to pay a deposit or provide a Letter of Guarantee (LOG) before the change to a higher ward type.

Change to a Lower Ward Type
  • Patients who wish to change from a non-subsidised ward (A or B1) to a subsidised ward (B2 or C) will need to undergo means testing by our Medical Social Workers. Relevant income-related financial documents are required for the assessment.
  • Patients wishing to change within non-subsidised ward types, or within subsidised ward types are not required to undergo means testing.
  • Lower ward type rates apply from the date of successful transfer.
  • Daily ward charges and all services incurred before the transfer remain unchanged.


Interim Bill/ Inpatient Billing Enquiries

Click below to request for an interim bill or enquire about inpatient billing.



Leaving the Hospital Premises

For your safety and well-being, please remain within the hospital premises until you are medically fit for discharge. If you wish to leave the ward for any reason, please inform the nurse.


Discharge Procedures

Upon confirmation of your discharge, your follow-up outpatient appointment will be arranged.
You can access your discharge summary (via HealthBuddy/ HealthHub) and medical certificate (digiMC) online. For polyclinic appointments, please refer to the information sheet below.

CGH’s discharge time is at 11:30am (before lunch). Additional charges may apply for discharges after 11:30am and a full day charge may apply for discharges after 5:00pm. 


Polyclinic Appointments 
  • To avoid long waiting times, please book an appointment with your preferred polyclinic.
  • Bring your doctor’s memo, identification documents and any prescribed medical products (eg. wound products) during your follow-up appointment. 

SingHealth Polyclinics
​Call Centre Hotline: 6643 6969
Mobile Application: HealthHub/ Health Buddy
NHG Polyclinics
​Call Centre Hotline: 6355 3000
Mobile Application: HealthHub
NHG website
NUHS Polyclinics
​Call Centre Hotline: 6908 2222
Mobile Application: HealthHub/ OneNUHS


Collection of Medicine

Upon discharge, you will receive a medication collection slip. Please collect your medicine at the following locations:

Pharmacy B (Main Building, Level 1)
Mondays to Fridays: 9:00am to 7:00pm
Saturdays, Sundays, and Public Holidays: 10:00am to 2:00pm

​Pharmacy @ IB (The Integrated Building, Level 1)
Mondays to Fridays: 9:00am to 7:00pm
Saturdays, Sundays, and Public Holidays: 9:00am to 1:00pm

If the pharmacy is closed for the day, please proceed to the Emergency Department and approach Counter 106/107.


For top-up of medications, you may submit a request for Medication Delivery Service here


Find a Support Group

If you have been diagnosed with a chronic illness, consider joining a support group to meet other patients and to better understand your condition.
Click here to view the list of support groups organised by CGH.


Agency for Integrated Care (AIC)

Find out more on the various grants and schemes available for patients and caregivers at AIC Link @ Changi General Hospital.

​Location
​Patient Service Centre, Main Building Level 1, Red Zone (near The Coffee Bean & Tea Leaf)
​Telephone
​6603 6800
​Email
[email protected]

Patient Rights and Responsibilities

At Changi General Hospital (CGH), we strive “To Deliver the Best Patient Care with Passion and Empathy”.

Read More