Given the current Coronavirus Disease 2019 (COVID-19) pandemic situation, one of the steps taken to minimise the risk of infection is the introduction of video consultation for selected patients to replace face-to-face consultation at the hospital.
Our healthcare professionals will assess the medical condition of patients in consideration of the possibility of offering video consultation services. Patients with an appointment scheduled for a face-to-face consultation at the hospital, who have not been contacted by the hospital about conversion to video consultation should keep to their scheduled appointment at the hospital.
To enable video consultation to take place, patients will need a computer, smartphone or tablet equipped with a microphone and web camera. The Zoom application used to facilitate the video consultation will need to be downloaded and an account created ahead of the video consultation. Please click on the
user guide for a step-by-step guide on how to install Zoom.
As with face-to-face consultation, patient confidentiality will be maintained at all times for the video consultation. Patients who have been identified for video consultation should observe the following:
Patient consent for a video consultation appointment will be sought.
Patients who have been identified and scheduled for video consultation will receive a short message service (SMS) text with the details of the outpatient appointment, sent to their mobile phone number registered with the hospital.
If the patient is still not able to connect to the session after trying the steps above, the healthcare professional or patient service associate (PSA) will call the patient to provide further assistance.
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