Given the current Coronavirus Disease 2019 (COVID-19) pandemic situation, one of the steps taken to minimise the risk of infection is the introduction of video consultation for selected patients to replace face-to-face consultation at the hospital.
Our healthcare professionals will assess the medical condition of patients in consideration of the possibility of offering video consultation services. If you are our patient with an appointment scheduled for a face-to-face consultation at the hospital and have not been contacted by the hospital about conversion to video consultation, do keep to your scheduled appointment at the hospital.
To enable video consultation to take place, you will need a computer, smartphone or tablet equipped with a microphone and web camera. The Zoom application used to facilitate the video consultation will need to be downloaded and an account created ahead of the video consultation.
As with face-to-face consultation, patient confidentiality will be maintained at all times for video consultation. If you have been identified for video consultation, please observe the following steps:
Step 1: The healthcare professional will seek your consent for a video consultation to be scheduled.
Step 2: After you have provided your consent, a short message service (SMS) text from the hospital with details of the date and time of the video consultation will be sent to your mobile phone number registered with the hospital.
Step 1: 10 minutes prior to the scheduled video consultation, you should log in to your Zoom account and enter the Meeting ID and Meeting Password sent to you via SMS.
Step 2: The video consultation will proceed at the scheduled time following verification of your identity* by the healthcare professional.
Step 1: You will receive information of your follow-up appointment via SMS.
Step 2: If you have medication prescribed, you will receive an SMS text prompting you to place your medication order via the Health Buddy application where you can select your preferred delivery date and payment method (go to “Medicines Order Service”, select “Deliver/Collect My Medicines”).
*If you have insufficient long-term medication to last you at least one week, please let your healthcare professional know. Our care team will contact you by the next working day to inform you of the delivery details and payment method for your medication.
Step 3: Payment for your consultation can be made online. You will receive an SMS text at 8pm prompting you to make your payment via the Health Buddy application, as well as an original tax invoice of your hospital charges via post.
If you have presented a medical benefit card / used Medisave during your previous visit, you will be billed for the video consultation under similar arrangements. Please let your healthcare professional know if you would like an alternative billing arrangement for your video consultation.
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