With patients at the heart of all we do, Changi General Hospital strives to be the Caring General Hospital. A patient’s caregiver shares some kind words for the care team members — Chee Hsin Ching, Principal Radiographer, and Nur Farah Amirah Binte Mohamed Salleh, Radiographer, Department of Radiography — who have made a positive impact on her mother and her.

"I accompanied my mom (Mdm N.A.L.) to her MRI appointment on 8 January at Changi General Hospital. Her current condition (spinal compression) was giving her a lot of pain, and she was also very nervous and uneasy as it was her first time doing an MRI.

I would like to compliment the staff at Radiology B1/ MRI Room 19 for being very kind and patient with us and particularly to my mom.

Starting from when one of the staff informed us to get ready, our visit was a good experience. The staff took the effort to put us at ease by speaking Cantonese to my mom when she noticed that my mom understood it better. She explained what to do very clearly and patiently. My mom, who couldn’t sleep the night before, felt assured and it made the anticipated nerve-racking experience very much better for her.

I couldn’t be with my mom when she had to do the MRI and I was worried because she is not very mobile and I knew that she was going to panic. But the session went very well. Even with her nervousness, she knew what to do and completed the session smoothly — and this is a testimony to how patient they had been with her. She has nothing but praise for the kind and friendly staff. I am sure that being kind and patient is something they probably think is part of their job and is not a big deal, but it really makes a difference. Their kindness and patience enabled us to have a good weekend.

From a dreaded MRI procedure, my mom now feels she accomplished a goal because she had people supporting and encouraging her. Her feelings about our upcoming appointments and the treatment regime have taken a positive turn as well. So I would like to say a big thank you!"

Best regards
P.S.S.

Cheers to kindness and patience