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Visiting a Specialist

            

Our team of specialists at Changi General Hospital provide outpatient specialised medical care at our clinics.

Location

 
Our Specialist Clinics are located at both the Main Building as well as the Integrated Building. To find your way to the clinics, please click here.
 
 

Make, Change or Cancel an Appointment

To see a specialist, you have to first make an appointment.

To make, change or cancel an appointment with our Specialist Clinics, you may:

Appointment Centre Operating Hours

Monday to Friday
8:30am - 8:00pm
Saturday, Sunday
8:30am - 12:30pm
Public Holidays
Closed


If you are unable to attend a scheduled appointment, please give us a call to inform us.

Clinic Operating Hours

Monday to Friday
8:30am - 5:30pm
Saturday (For certain clinics only)
8:30am - 12:30pm
Sunday and Public Holidays
Closed

If you require medical attention urgently, our Accident and Emergency Department is open 24 hours daily.

Patient Classification

If you are a Singaporean or Permanent Resident, you can enjoy SOC treatment with government subsidies if you:

  • Do not choose your specialist, and
  • Are referred by a polyclinic, or
  • Are referred by a public hospital where you were a subsidised patient, or
  • Are a CHAS cardholder referred by your CHAS doctor.

Otherwise, you will be classified as a private patient.

Subsidised Patients          

Patients may not be attended to by the same doctor for every visit. Should the patient request for his/her preferred doctor, he/she may do so with the understanding that he/she will be charged as a private patient.

Private Patients          

On occasions where your preferred doctor may be unavailable due to some emergency, another doctor will be assigned to relieve him/her. We apologise for this occasional inconvenience, and are happy to re-schedule your appointment at your request. Patients are classified as 'private' as long as the doctor is requested for by name, regardless of their source of referral.

Non-residents who are classified as private patients are subjected to a 10% surcharge, which will be levied on all investigations and treatment procedures.

Outpatient Consultation Charges

For a schedule of charges, please click here.

What to Bring

During the first visit, you will be issued an Appointment Card that contains your name, hospital registration number and details about your next visit. Please bring this appointment card with you each time you visit the clinic as it will speed up the registration process.

For each visit, you are required to produce the original form of your Employment Pass, Work Permit, Identity Card, Letter of Guarantee and Medical Benefits Card, where applicable. Kindly produce the documents/cards to our staff at registration and billing. Certain benefit schemes require co-payment by the patient and this may be deducted from your salary.

Registering at the Specialist Clinic

When you arrive at the clinic, please proceed to the registration counter. You will be given a Q- number ticket.

Please inform the counter staff of any changes in your address and/or contact numbers.

After registration, please take a seat or browse through the reading materials provided at the clinics. Some of our clinics are also equipped with basic medical devices for you to check your own health e.g. blood pressure kit, height and weight instruments etc. Please feel free to give them a try. Let our staff know if you need assistance.

The Q-System screen will prompt you when it is your turn. Kindly proceed to the consultation room as indicated.

Waiting Time

Occasionally, you may have to wait for more than 30 minutes before being seen by the doctor. This happens when doctors are busy attending to emergencies in the operating theatres or wards or if consultations of patients ahead of you take longer due to complications. There will also be situations whereby you may have to wait for your laboratory results to be ready.

After Consultation

Make Payment and Book Your Next Appointment

  • Make payment for the medical consultation. Should your doctor refer you for laboratory tests or investigative procedures, you need to make payment for these services before proceeding to the respective service centres. Our clinic staff will direct you to the relevant centre.
  • Book your next appointment should you require a follow-up consultation. The appointment details will be noted on your Appointment Card.

Collect Your Medicine

  • Proceed to the Retail Pharmacy at Level 1 to collect the medicine your doctor has prescribed for you. Payment for medicines should be made at the Pharmacy.