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Medication Delivery Service

The Medication Delivery Service at Changi General Hospital provides convenience to your medication collection routine. Skip the pharmacy queue and get your prescribed medications delivered to your doorstep today.

Your medicines can be delivered if the following criteria are met

  • You have a valid CGH prescription, with balance medicines to be collected.
  • There are no Controlled Drugs.
  • The prescription is within one year from the date of issue (e.g. If you wish to have your medicines delivered on 5 March 2022, the prescription must be dated 5 March 2021 or later.)

Delivery Charges & Cancellation Policy


You (or an authorised person above 18 years old) must be present in person to receive the medicines at the arranged delivery date, time and address.

Delivery amendment and cancellation charges are as follows:

​Services and respective charges (incl. GST), per delivery/attempt
Delivery (1st Attempt)

If delivery (1st attempt) is unsuccessful due to incorrect or invalid address given and/or failure to receive the medicines in person.

​Expedited delivery
Subjected to approval and availability
​Order amendment or cancellation within 3 working days of confirmed delivery date​$8.72

*Effective 1 Jan 2024

Terms and Conditions

  • You must be familiar with the medicines before arranging a delivery.
  • You must have sufficient medicines till the delivery date/time.
  • You are agreeable that your medicines will be handled by our 3rd party vendor for delivery.
  • Strictly no return or refund of medicines if
    • The parcel is opened and/or integrity of the medicine packaging is breached
    • The order is processed in accordance to what was ordered
    • The reason is due to brand or price changes 
  • The quantity of medicines is verified at dispensing before being sent for delivery. Pharmacy reserves the right to investigate and reject any disputes regarding the quantity of medicines delivered.



You may view your invoice on the Health Buddy app (physical invoices will not be issued with effect from 1 November 2022).

You may make payment through the Health Buddy app, SingHealth mobile pay, AXS app or stations, DBS PayLah!, PayNow (scan the QR code on your bill) and DBS ibanking.

You Order, We Deliver - 5 Simple Steps for MDS


Download the Health Buddy application and log in via Singpass to place your Medication Delivery Service order.

*Scan the QR code below to download the Health Buddy application for your device.

​Scan here for Android Devices
​Scan here for iOS Devices

Health Buddy Ordering Guide for Medication Delivery Service


Click on the image or the link below for a step-by-step guide on placing a Medication Delivery Service order via the Health Buddy application.

Health Buddy Ordering Guide [ 5.40 MB | PDF ]



You need a CGH prescription to submit MDS orders for medicines available in the CGH Pharmacy.

​Order amendments or cancellations that are submitted less than three working days before the confirmed delivery date may be subject to additional charges.

A valid prescription is required for the medicine order to be processed. If you do not have one or if you need a new prescription, kindly submit your request through the Health Buddy app.

​Approved 3rd party payors are accepted for payment of medicines, although delivery amendment or cancellation charges will be borne by you. Please ensure your medical benefit card is valid before placing an order for delivery, otherwise any outstanding payment will be borne by you.

We highly encourage cashless payment. Cash on delivery is not an accepted mode of payment.

MediSave is an accepted mode of payment as long as there is balance for deduction. Please note that any outstanding amount after deduction will be borne by you.

​If you are not able to receive the medicines in person, you can appoint another person who is 18 years old and above to receive the medicines on your behalf.

​You can place a delivery order for the balance of your medicines on the Health Buddy app. Kindly place your orders at least one week before your medicines are due to run out.

​You may request for a prescription refill via the Health Buddy app. Please note that your request is subject to your doctor's advice.