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Visiting Hours and Guidelines  

We recognise that visitors are important to our patient’s healing process. The following guidelines have been established to encourage visitors, while giving our patients time to rest and recover. We seek your cooperation in following these guidelines.

Visiting Hours

Main Building Wards:
Monday to Sunday (including PHs): 12:00pm to 2:00pm, 6:00pm to 8:00pm

  

Integrated Building (IB) Wards:

Monday to Sunday (including PHs): 12:00pm to 2:00pm, 6:00pm to 8:00pm

  

Main Building Intensive Care Unit (ICU):
Monday to Sunday (including PHs): 12:00pm to 2:00pm, 6:00pm to 8:00pm

After visiting hours, visitors will be requested to leave the wards and all wards doors will be locked.

Important Information

In view of the Ministry of Health’s advice on hospital visitors, please take note of the following:

  • A general ward patient may pre-register up to 2 visitors for the duration of their admission. Click here for the registration advisory.
  • One registered visitor* is allowed into our general wards at any one time during visiting hours.
  • One registered visitor** is allowed for patients at our outpatient centers/clinics and at our A&E.
  • Strictly no visitors for suspected or confirmed cases of COVID-19.

  • Please do not visit the hospital if you have: 
    - Flu-like symptoms (e.g. fever, cough, runny nose, sore throat,  breathlessness or loss of taste / smell etc.)

    OR in the last 14 days, you had:
    - Visited Tan Tock Seng Hospital (TTSH) A&E or wards; or have been admitted to their wards (unless you have a negative COVID-19 test result in the last 48 hours)
    - Travelled outside of Singapore
    - Close contact with someone who is a confirmed COVID-19 case or is part of a COVID-19 cluster
  • Visit the hospital based on your scheduled appointment time and keep your visit duration to 30 minutes.

  • All visitors, vendors and patients are to record their SafeEntry entry and exit via TraceTogether:
  • Open your TraceTogether App
  • Select SafeEntry check in and scan QR code
  • Show check-in pass with TraceTogether logo
Or
  • Present the QR code printed on your TraceTogether Token to be scanned

Click here for more information on TraceTogether-only SafeEntry.

Anyone entering the hospital premises must complete the Declaration Form and check-in to the SafeEntry system with the TraceTogether app or token. Under the Infectious Diseases Act, it is an offence to provide false information.

  • Click here for more information on visiting guidelines to the general wards.

    * The limit can be reviewed for visitors (including caregivers) for specific groups of patients, e.g. those who are critically ill. Up to 5 pre-registered visitors are allowed, with 2 visitors at any one time.
    ** This includes caregivers.
     

    In view of the evolving COVID-19 situation, we seek your understanding that these guidelines are subject to change.

    General Visiting Guidelines

    • All visitors to the wards have to register before they enter.
    • No more than one visitor* is allowed at the patient’s bedside.
    • Keep your visit to 30 minutes as our patients need rest to recover.
    • If treatment is required for the patient, our staff may ask visitors to leave.
    • ​Children under the age of 12 will not be allowed to visit inpatients. Exceptions will be made for certain groups of patients such as critically-ill inpatients, palliative inpatients and inpatients with special needs.
    • Be considerate and keep noise levels down. Noise is a source of stress that interrupts patients’ sleep and rest. 

    • Maintain a safe distance of at least 1 metre and refrain from interaction with other patients or visitors.
    • All visitors are required to wear a mask at all times, and are not allowed to consume any food or drinks within the ward.                    
    • Refrain from using the patient toilets in the wards and avoid sitting on patient beds. 
    • Wash your hands with soap and water, or sanitise them with alcohol rub before and after visiting a patient.
    • Switch your mobile phone to “SILENT” mode, and speak softly on the phone to avoid disturbing patients. In the ICU, mobile phones cannot be used within 2 metres of any medical equipment.
    • Smoking or drinking alcohol is not allowed on hospital premises.

    Last Updated 12 May 2021