Request a Medical Report

Our Medical Records Office (MRO) provides a one-stop service for the request of medical reports and completion of insurance claim forms. The release of medical information is subject to approval by the hospital.

Patient’s written consent is required for the release of medical information. For patients below 21 years of age, the consent of patient’s parent / guardian is required. If the patient is deceased / incompetent, consent is required from the appointed representative of the estate. If there is no representative appointed for the estate, a separate Letter of Undertaking has to be completed by all family members of the patient. Copies of the death certificate and other supporting documents e.g. marriage certificate, birth certificate, and letters of administration, as proof of your relationship to the patient must be submitted together with the application.

Please click here for Medical Report fee and other charges.

How do I apply for a medical report?

• Submit online Request for Medical Report
• Email us at medicalreport@cgh.com.sg
• Write to us and enclose a crossed cheque payable to “Changi General Hospital Pte Ltd” with the appropriate medical report fee
  

Visit us at:

MEDICAL RECORDS OFFICE
Changi General Hospital
Basement 1, (Near Lift Lobby A)
2 Simei St 3
Singapore 529889

Our operating hours are:

How long does it take?

Ordinary Medical reports are usually processed in 4 to 6 weeks from time of request.

Delays in prompt processing may be due to the following reasons:
     - Patient has upcoming clinic appointments
     - Patient has been hospitalised 
     - Patient has multiple reports requested from several clinical departments
     - The doctor is away on leave

Specialist Medical Reports and Work Injury Compensation cases require more processing time as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or given open date from clinic review.

Requests for duplication of investigation results will be completed within 1 week of receipt at MRO.

How will I receive the completed medical report?

Patients can request for the medical report to be:

• Mailed to them
  • Mailing address is to be provided at the point of application.
  • An additional mailing charge is applicable if the report is to be sent by local registered mail.         
    
    
• Collected personally at MRO
  • Contact number is to be provided at the point of application.
  • Patient will be contacted as soon as the report is ready for collection.
  • NRIC of patient is to be produced upon collection.
  • An authorisation letter stating the representative’s name and NRIC number is required if an authorised representative is collecting on the patient’s behalf.

For online applications, you will need to come personally to the Medical Records Office, as our staff needs to validate patient’s consent during the collection of the medical report. Please bring along your NRIC.

How can I contact MRO?

You may contact us at:

DID: 6850 4545 or 6850 4546
Fax: 6260 2427
Email: MedicalReport@cgh.com.sg

Medical Report Fee and other charges

PLEASE NOTE: If you wish to have your completed report mailed to an overseas address
you will need to pay an additional charge.