Our Medical Records Office (MRO) provides a one-stop service for the request of medical reports and completion of insurance claim forms. The release of medical information is subject to approval by the hospital.
Patient’s written consent is required for the release of medical information. For patients below 21 years of age, the consent of patient’s parent / guardian is required. If the patient is deceased / incompetent, consent is required from the appointed representative of the estate. If there is no representative appointed for the estate, a separate Letter of Undertaking has to be completed by all family members of the patient. Copies of the death certificate and other supporting documents e.g. marriage certificate, birth certificate, and letters of administration, as proof of your relationship to the patient must be submitted together with the application.
click here for Medical Report fee and other charges.
Visit us at:
MEDICAL RECORDS OFFICEChangi General HospitalBasement 1, (Near Lift Lobby A)2 Simei St 3Singapore 529889
Our operating hours are:
Ordinary Medical reports are usually processed within 4 to 6 weeks from time of request.
Delays in prompt processing may be due to the following reasons:
- Patient has upcoming clinic appointments
- Patient has been hospitalised - Patient has multiple reports requested from several clinical departments
- The doctor is away on leave
Specialist Medical Reports and Work Injury Compensation cases require a longer processing time as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or given an open date for clinic review.
Requests for duplication of investigation results will be completed within 1 week of receipt at MRO.
Patients can request for the medical report to be:
For online applications, you will need to come personally to the Medical Records Office, as our staff needs to validate patient’s consent during the collection of the medical report. Please bring along your NRIC.
You may contact us at:
DID: 6850 4545Fax: 6260 2427Email:
Medical Report Fee and other charges
Simple Insurance form(completed by MRO Staff)Provides brief information on the final diagnosis, procedure conducted and the consultation dates.
Detailed Insurance Form(completed by doctor)Provides more detailed information on the diagnosis, procedure conducted, the medical conditions and/or treatment given.
Ordinary Medical ReportA factual report on the patient's medical condition written by a doctor based on patient’s available information.
$100 / $200
Specialist Medical ReportA report written by the specialist that provides a specific opinion or prognosis. It is based on an actual assessment of the patient and may require a review at the Specialist Outpatient Clinic.
$200 / $430
MOM Work Injury Compensation FormThis is for determining work-related injuries and the degree and period of disability. The doctor will fill up the MOM form "Medical Report on Traumatic injuries for Work Injury Compensation" and this may involve a review of the patient at the Specialist Outpatient Clinic. The review will be scheduled after the patient has been discharged from his medical appointment at the clinic.
MOM Work Injury Compensation Objection Form
This is for re-determining work-related injuries and the degree and period of disability when patient objects to the results of the first work injury compensation report. This requires a review at the Specialist Outpatient Clinic and the report is completed by two Consultants.Patients are required to provide our Consultants with their previous medical report or investigation results if their first assessment is not conducted at our hospital.
Note: Medical report fees are chargeable as per discipline and GST is included in the medical report fees stated above. Additional charges will be borne by the patient if further tests such as x-ray or laboratory procedures are required for the completion of the medical reports.
PLEASE NOTE: If you wish to have your completed report mailed to an overseas addressyou will need to pay an additional charge.
2 Simei Street 3,
(65) 6788 8833
(65) 6788 0933
Changi General Hospital (CGH)