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Visiting the Emergency Department

The Department of Emergency Medicine at Singapore’s Changi General Hospital provides 24-hour service for trauma and non-trauma surgical and medical emergencies. We have a multi-disciplinary trauma team to provide one-stop quality care, comprising trauma surgeons, orthopaedic surgeons, neurosurgeons, psychiatrists, physiotherapists, medical social workers, pharmacists and nurses.

Our Emergency Department attends to the sickest patients first. Priority of care is not based on the time of arrival. This is done by a process called triage (meaning "to sort") and based on the severity or potential severity of the patient's condition that could worsen if not treated early. After triage at Level 1 of the Emergency Department, patients may be directed to Level 2 of the Emergency Department for medical care.

As part of our heightened surveillance and to reduce risk of infection, there is to be no more than one designated visitor per patient. Visitors accompanying patients to the Emergency Department will also need to register at the screening counter before entering.

What to Bring

When visiting the Emergency Department, please bring along your Identity Card, Work Permit, foreigner pass or passport if possible. For patients who do not have these documents with them when they visit the Emergency Department, treatment will proceed and family members are advised to bring their documents as soon as possible. If you have a referral letter, please present it during registration.

Payment

Our Emergency Department attendance fee covers basic investigations and services. Non-standard services will incur additional charges. This attendance fee is not covered under MediSave.

Waiting Time

The waiting time depends on various factors including the seriousness of a patient's medical condition and the number of patients at the Emergency Department. If your condition has been assessed to require urgent medical attention at triage, you will be attended to earlier.

Non-Emergency Medical Conditions

The Emergency Department prioritises patients with serious or life-threatening conditions. Patients with non-emergency issues or minor ailments will have to wait longer to see the doctor. Please click here for a list of non-emergency situations.

If your condition is assessed as a non-emergency after triage, please note that you may have to wait an average of 4 hours to be attended to by a doctor.

If you require non-urgent medical attention, you are strongly advised to visit your GP or a nearby medical care facility. Thank you for your understanding and cooperation.

Health Buddy

SingHealth’s Health Buddy app gives you access to health information and services in one app. It provides a database of conditions and health tips to help you better manage your health and well-being.

All patients are encouraged to verify and update their contact details on Health Buddy as this will facilitate contact and information sharing between our hospital staff and patients.

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