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Our Medical Records Office (MRO) provides a one-stop service for the request of medical reports and completion of insurance claims forms. The release of medical information is subject to approval by the hospital.
Patient’s written consent is required for the release of medical information. For patients below 21 years of age, the consent of patient’s parent is required. If the patient is deceased / incompetent, consent is required from the appointed representative of the estate. If there is no representative appointed for the estate, a separate Letter of Undertaking has to be completed by all family members of the patient. Copies of the death certificate and other supporting documents e.g. marriage certificate, birth certificate, and letters of administration, as proof of your relationship to the deceased must be submitted together with the application.
Please click here for
Medical Report fee and other charges.
How do I Apply for a Medical Report?
How soon can I obtain the requested medical information?
As a general guide, the time frame for completion of medical reports is between 3 to 4 weeks from time of request.
Delays in prompt processing may be due to the following reasons:
- Patient has upcoming clinic appointments
- Patient has been hospitalised
- Patient has multiple reports requested from several clinical departments
- The doctor is away on leave
Requests for duplication of investigation results will be completed within 1 week of receipt at MRO.
How will I Receive the Completed Medical Report?
Patients can request for the medical report to be
- Mailed to them
- Mailing address to be provided at the point of application.
- An additional fee of $3 is payable if report is sent by registered mail.
- Collected personally at MRO
- Contact number to be provided at the point of application.
- Patient will be contacted as soon as the report is
ready for collection.
- NRIC of patient to be produced upon collection.
- Authorisation letter stating the collector’s name and NRIC number is required if a third party is collecting on the patient’s behalf.
For online applications, you will need
to come personally, as our staff needs to verify patient’s
consent during the collection of the medical report. Please
bring along your NRIC.
How can I Contact MRO?
You may contact our MRO staff at:
DID: 6850 4545 or 6850 4546
Fax: 6260 2427
Email: Medical_Report@cgh.com.sg
Medical Report Fee and
other charges
| Report
Type |
Fee
|
Simple Insurance form completed by MRO staff
Brief information on the final diagnosis, name of procedure
done and visit dates are provided on the form.
|
$20 |
Detailed Insurance form completed by Doctor
Information required may consist of diagnosis, name of procedure, and details of medical condition or treatment
given.
|
$80 |
Ordinary Medical Report
This is a factual report of the patient's medical
condition written by a doctor based on patient’s
medical information available.
|
$80 to $160 |
Specialist Medical Report
Written by the specialist in response to requests
that require a specific opinion or prognosis. It is
based on an actual assessment of the patient and
may involve a review at the Specialist Outpatient Clinic.
|
$160 to $375 |
MOM Workmen's Compensation Form
This is for the purpose of determining work-related injuries
and the degree and period of disability. The doctor will fill
up the MOM form "Medical Report on Traumatic injuries for Workmen's Compensation" and this may involve a review
of the patient at the Specialist Outpatient Clinic. The review
will be scheduled after the patient has been discharged from
his medical appointment at the clinic.
|
$80 |
MOM Workmen's Compensation Objection Form
This is for the purpose of re-determining work-related
injuries and the degree and period of disability when
patient objects to the results of the initial workmen's
compensation report raised. This involves a review at
the Specialist Outpatient Clinic and the report is done
by two Consultants.
Patients are required to provide our Consultants with
their previous medical report or investigation results
if their initial assessment is not done at our hospital.
|
$357 |
Second Opinion Medical Report
This report is written for people who are not patients of
CGH but seek a professional opinion from our Specialists.
It is based on the assessment of the patient and a review
at the Specialist Outpatient Clinic. Patients are required to provide the attending specialist with their previous medical
report or investigation results.
|
$375 |
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Note: Medical report fees are chargeable as per discipline and 7% GST is included in the medical report fees stated above. Additional charges will be borne by the patient if further tests such as x-ray or laboratory procedures are required for the completion of the medical reports. |
Duplication |
| Laboratory test results/ Investigation results |
$5
per copy |
| Medical certificate |
$10
per request |
Please Note:
If you wish to have your completed report mailed to an overseas address you will need to pay an additional charge.
- For normal mailing: $3
- For courier service: $20 to $50
*Charges may vary according to weight and country of destination
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