| Communication Courses
for Doctors
Good communication skills are integral
to healthcare practice. Better physician-patient communication
is linked to increased patient satisfaction and patient
adherence to medication and treatment regimes as well
as to improved clinical outcomes.
Patient-centered care involves treating
patients as partners, involving them in decision-making
and enlisting their sense of responsibility for their
care while respecting their individual values and concerns.
Skillful interviews improve diagnostic
accuracy by gathering a superior quantity and quality
of data. Physicians with good communication skills establish
rapport with their patients and consequentially improve
the patient's compliance with treatment. Effective interviews
also improve patient outcomes, reduce medical errors.
Good communication skills improve medical
care and reduce lawsuits. Malpractice suits often are
the results of differences in expectations between the
patient and the physician. Effective communication helps
physicians to understand patient expectations thereby
reducing liability exposure.
Communication is important not only
to professional-patient interaction but also within
the healthcare team. This is essential to ensure continuity
of care and effective treatment for patients. The benefits
of effective communication include good working relationships
and increased patient satisfaction. Poor communication
between professional staff has been identified as an
underlying factor for failed communication with patients.
TRaCS provides professional communication
skills courses for doctors of varying skills level ranging
from interns or House Officers, to Medical Officers
or Registrars, to Associate Consultants and above. Each
course utilizes activities and role plays (using professional
actors) to help doctors improve their communication
skills, to better understand and manage issues involved
in breaking bad news as well as highlight important
skills necessary in developing effective treatment teams.
For corporate enquiries, please contact:
Business Development at 6850 2987/ 3389 or email
BD@cgh.com.sg
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