CGH celebrated the win by 46 employees who were conferred the Excellent Service Awards (EXSA) by Spring Singapore. Our staff won 5 Star Awards, 15 Gold Awards and 26 Silver Awards.

The Excellent Service Awards (EXSA) 2004 is a national award that was launched in 1994. It seeks to encourage and motivate all levels of workers in the service industry in Singapore to deliver quality service and professionalism at all times.

CGH is especially honoured to have five Star award winners who received their awards at the EXSA Presentation Ceremony on 9 Nov 2004. They are Ms Lim Seok Hui and Ms Long Lee Keng from Medical Records Office, Ms Shirley Ng from Ward 49, Ms Salimah Binte Bakar from Specialist Clinics and Ms Sonya Selvinder Kaur Gill, Rehabilitative Services.

Ms Lim Seok Hui joined CGH as a Medical Records clerk and was made a Team Leader with her good performance and organisational skills. She interacts well with both internal and external customers. Seok Hui received numerous compliments from other departments for her good work. Her outstanding contribution and dedication to service quality also earned her the Certificate of Service Commendation in October 2003.

Nurse Clinician, Shirley Ng, joined the hospital in 1990. She often lends a listening ear to patients and always tries to find a ‘yes’. Once, an elderly patient was craving for a bowl of ‘wanton’ noodles but she was not able to contact any of her family members to buy it for her. Shirley delighted the old lady with a bowl of wanton noodles that she had bought out of her own pocket. Shirley is also a regular volunteer to the Home for the Elderly in Hougang, she visits the home and helps to cut the hair of the elderly residents.

Ms Salimah Bte Bakar, Patient Service Assistant (PSA), is a very helpful staff who takes time to answer patients’ queries patiently when she sees them at the Specialist Clinics. For her exemplary attitude, Salimah is a buddy trainer who guides new PSAs for 3 months after they joined the hospital. Salimah readily shares her experience with fellow colleagues and helps them provide better service to patients.

Ms Sonya Selvinder Kaur Gill, Physiotherapist, has a passion for patients’ recovery and works at the Rehabilitation gym. It is sometimes difficult to get patients to exercise when they are in pain or depressed by their altered physical condition but Sonya’s professionalism and perseverance wins them over. She received a lot of positive feedback from patients and their family members. One compliment was from a patient’s father who wrote in to thank Sonya for going that extra mile to help his son through 9 months of therapy sessions after a serious knee injury.