Changi General Hospital was certified to comply with ISO 9002:1994 standards in 1996. We adopted the ISO framework because it provides us with an opportunity to systematically review our work processes and standardise documentation. This ensures that the quality of care and service provided to our patients is consistent and will be continuously improved upon.

Changi General Hospital also extended its care beyond its hospital walls. Besides caring for the community, we embarked on an ISO 14001 journey as a commitment to care for the environment. It was certified ISO 14001 in November 1998. The hospital has continued since to implement several energy, water and waste minimisation programs.

In September 2002, Changi General Hospital integrated the Quality and Environmental management system and was also certified ISO 9001:2000 standard. It is another affirmation of our quality improvement commitment and a milestone in our quality journey. This revised standard is more customer-focused and gives us an opportunity to review what we have been doing and evaluate if there is a better way to do things. All policies and procedures were updated.

We see this ISO certification not as an end, but another step in our quality quest as ISO is just an engine for continuous improvement and our hospital management and staff are ones driving it.