HRM Singapore Awards 2008 CGH received the Best Mature Workforce Practices Award at the 5th annual HRM Singapore Awards 2008. This is our inaugural win in this category that recognises organisations with successful employment, retention, management and development of mature employees.

BCP Certification 2007 CGH was awarded the Business Continuity Management (BCM) Certificate by SPRING (Singapore) for meeting the BCM TR19 standards on 28 September 2007. This reaffirms the hospital’s commitment in providing critical and essential business functions to patients even in the midst of a crisis. The meeting of these standards is also in line with the new standards for JCIA and SingHealth Board directions.

JCI Disease-Specific Care Certification CGH received the Joint Commission International Disease-Specific Care certification for both its Heart Failure Programme and Acute Myocardial Infarction Programme on 19 April 2007.

Water Efficient Building Award The Public Utilities Board awarded the Water Efficient Building Certification to CGH on 9 March 2007. This testifies to CGH success in conserving Singapore’s water resources.

Singapore HR Awards CGH won the leading HR Practices Awards in Health & Employee Wellness, E-Human Resource Management and Quality-Work Life at the 2007 Singapore HR Awards.

Total Defence Awards 2007 CGH received the Total Defence Award in recognition of its support and contributions to National Service.

Friends of Water certification The Public Utilities Board awarded the Friends of Water certification to CGH on 24 August 2007 in recognition of the hospital’s contribution towards raising awareness about water conservation.

People Developer (Singapore) CGH received the People Developer Standard for the third time because of its emphasis on human resource development.

Singapore Quality Class CGH received the Singapore Quality Class certification again on 24 August 2007. SQC is a scheme that recognises organisations that have attained a commendable level of performance in business excellence.

President’s Award for Nurses 2007 SNC Elaine Ng was conferred the highest nursing honour, the President’s Award for Nurses 2007. She was one of the three nurses, who all hailed from SHS this year, to win this much-coveted prestigious award.

Spring Singapore’s Excellent Service Awards 131 employees from CGH won the 2007 Excellent Service (EXSA) awards conferred by Spring Singapore. CGH won a total of 9 Star awards, 48 Gold awards and 74 Silver awards.

Asian Hospital Management Awards 2007 CGH’s Clinical Practice Improvement Programme won the runner-up award in the Human Resource Development Project category of the Asian Hospital Management Awards 2007.

Singapore HR Awards CGH received the Leading HR Practices in Health and Employee Award at the 2006 Singapore HR Awards.

Work-Life Excellence Award CGH received the Work-Life Excellence Award at the ceremony held on 28 July 2006. This award recognises employers who have successfully implemented effective strategies to help employees better manage their work goals and personal needs thereby enhancing corporate performance.

Singapore HEALTH Award CGH won the 2006 HEALTH Award (platinum) presented by the Health Promotion Board to organisations with commendable Workplace Health Promotion (WHP) programmes.

ISO 22000 certification The Dietetic & Catering (D&C) Department was awarded the ISO 22000 certification by PSB in November 2006. This reaffirms the commitment of D&C in improving the hospital’s food safety management system and other related management systems like ISO 9001/2000.

BCP Certification CGH was awarded the Business Continuity Management Certificate by SPRING (Singapore) on 15 Dec 2005. This reaffirms the hospital’s commitment in providing critical and essential business functions to patients even in the midst of a crisis.

People Developer (Singapore) Changi General is the first hospital and amongst the first 23 organisations to be awarded the People Developer Award by the Productivity and Standards Board (PSB). Launched in 1998, this award is the national standard for human resource development. As a People Developer, CGH received special support and assistance from Productivity and Standards Board and other agencies for our staff training efforts. The Hospital's unique features in human resource development include a Training Council and a Quality Steering Committee to evaluate training and development plans and policies. Each staff job group in the Hospital has a training road map that is appropriate to his needs. For 1998, the Hospital spent $2 million on training, which is 4.5 percent of its payroll.

Model Healthcare Worker Award The National Trade Union Congress (NTUC) and Ministry of Health awarded selected workers in the healthcare industry with the Model Healthcare Worker Awards 1998. This is in recognition of their dedication to providing quality healthcare to the public. Changi General is privileged to have five of its staff selected for the award and commended for their dedication and commitment to their work. They are Mr Mohd Tahir Bin Jumat of Rehabilitation Department, Senior Staff Nurse Zawiah Bte Hussin of Ward 36, Staff Nurse Kaneswary d/o Kanoasamy of Ward 37 and Health Care Assistant Ng Puay Hiah of Ward 45.

Family Friendly Firm The Hospital was selected for the Family Friendly Firm award. The award was presented by Singapore National Employers' Federation (SNEF) in September 1998. Changi General was picked for it's outstanding pro-family policies such as flexi-time schemes, free health screening services for employees, family members and on-site childcare facilities. The Hospital's Childcare Centre provides full-day childcare service for hospital staff. Besides being a place where employees can leave their children with peace of mind, the Centre also aims to develop the children innate ability to learn, solve problems and think independently.

5 Years Outstanding SHARE Programme Award The spirit of giving continues to be strong among hospital staff. Especially when there is an over 95 percent employee participation rate for the Community Chest's SHARE (Social Help and Assistance Raised by Employees) programme 1998. Through the programme, a portion of the participating staff's monthly wages is automatically donated to over 50 charitable organisations that the Community Chest helps fund. In recognition of our contribution, Changi General was awarded the 5 Years Outstanding SHARE Programme Award in 1998

National Training Award Changi General is the winner for the 1997 National Training Award in the service sector category. With rapid advancement in medical science and technology, it is crucial that CGH staff keep up with current knowledge and skills and to provide quality care and service to our patients. The Hospital ensures that on average, each staff devotes 10 days in a year, or more than 80 hours, to training. In 1999, this training target is 14 days. The unique features in CGH’s training programmes include a two-day comprehensive orientation programme for all new staff which helps them to quickly understand and settle into the work environment and also to develop good working relationships with their colleagues. Another feature is the availability of in-house clinical instructors, who plan and implement daily programmes for nursing staff. CGH has also replaced all non-structured on-the-job training (OJT) with structured OJT in 1996. Furthermore, the Hospital holds a Quality Convention twice a year to award and recognise staff and departments that have provided excellent service through training and can look forward to career advancement.

Structured OJT Launched CGH launched the Structured OJT programme at our Quality Convention on 1 November 1996. The Singapore Productivity and Standards Board’s Chief Executive Officer, Mr Lee Suan Hiang, who was also the guest speaker, graced the event. In addition, CGH was also recognised as an OJT model company for healthcare services in August 1996. As an OJT model company, the Hospital will be sharing with the healthcare industry its blue prints while developing structured on-the-job training for all staff in outlying services. Under the Structured OJT scheme, staff at CGH will learn by observing job specific demonstrations conducted by their supervisors; practise skills under the guidance of their supervisors; study learning materials to reinforce the demonstrative learning and contact their supervisors between learning sessions when they have difficulties.

Certified OJT Centre CGH was declared a "Certified OJT Centre" by ITE (Institute of Technical Education) in October 1997. Structured On-the-Job Training was implemented in CGH in 1990 and has since provided many new staff with the opportunity to gain hands-on training and adapt to the new environment. With structured OJT, every key point in the training process is documented. This minimises discrepancies in the training format and procedures are standardised. The standard operation procedures for error-free work is prepared as training syllabus and are passed on to new workers to complement the guidance of more experienced staff and supervisors.

Care & Share Awards Community Chest presented Changi General Hospital with two awards on September 1996. The first award is the "Pacesetter Organisation" presented by Prime Minister Goh Chok Tong as CGH was one of 32 "Pacesetter Organisations" that pledged and achieved at least a 30 per cent increase in either employee participation rate or monthly contribution to the SHARE programme. The second is a Platinum Award presented by President Ong Teng Cheong for outstanding contribution to the SHARE programme and in recognition of CGH’s corporate staff effort.

First Health Care Assistant Course Certified by the Institute of Technical Education 19 health attendants from Changi General Hospital attended the first Health Care Assistant Course and received an NTC-3 Semi-Skilled Certificate conferred by the Institute of Technical Education (ITE) at a graduation ceremony held on 26 January 1999. This innovative programme enabled hardworking and dedicated attendants to upgrade themselves so that they can assist the doctors and nurses in treatment procedures. They were trained in basic human anatomy and physiology, basic nursing, infection control and many procedures in the ward. They are now able to take temperature, do urine tests and change oxygen cylinders. This course was organised in the Hospital, as it is an approved training centre of ITE. The course is also supported by Skills Redevelopment Programme (SRP). The objective of multi-skilling and upgrading of healthcare workers form part of the Hospital’s efforts in retraining workers and making them higher skilled and more employable. As a learning organisation, Changi General places emphasis on continuous improvement to provide better quality patient care.

Singapore Quality Class On 16 July 1997, CGH received its membership to the SQC from Mr Lim Boon Heng, Minister without Portfolio. The SQC scheme is based on the Singapore Quality Award (SQA) framework. This framework provides a comprehensive model of business excellence and comprises of seven categories. These seven categories are Leadership and Quality Culture, Use of Information and Analysis, Strategic Planning, Human Resource Development and Management, Management and Process Quality, Quality and Operational Results, Customer Focus and Satisfaction. The Hospital’s admission into the SQC is another step forward on its Quality Journey. CGH has been using the SQA as a framework to guide our quality efforts and aligned it with our philosophy to benchmark against the best in the world.